Terms & Conditions
Important Notice Regarding Communication
Please add us to your ‘contacts’ list on your email account so our email is not blocked. It is ultimately the client’s responsibility to assure possible correspondence by following this procedure.
If you do not get your confirmation within 36 hours, please write a quick, friendly email to let us know (and please check your spam box since it might have gone in there).
Upon payment of tickets or partial deposit, tour participants indicate full acceptance of the below terms and conditions.
The Traveler's Responsibility
TREAT OTHERS AS YOU’D LIKE TO BE TREATED. This includes respect for your guide, other guests on the tour, and shop owners- including but not limited to: arriving punctually and allowing the guide to keep the tour at a comfortable pace for the entire group by participating and listening as a group member.
The travelers assume complete and full responsibility for themselves during the length of the proposed tour. Guests agree to arrive on time, in good physical condition (not drunk), and to show respect for the guide and other guests, and the venues we visit.
We are in Mexico:
Occasionally things may vary, due to the fact that most of our venues are small businesses operated by Tapatios who work hard but occasionally need time off. Or sometimes equipment breaks or electricity goes out, or pipes explode. The Buena Vida comes with a myriad of glitches!
Sometimes routes will be effected by shop owners/occasional technical problems. In such cases we will do our absolute best to serve something of equal or higher deliciousness!
Cancellation and Return Policy
If you do not communicate your cancellation before the tour date, we cannot refund your deposit. Please read the following return policy carefully:
In the unlikely case that you are unable to attend the tour, your deposit will be refunded or partially refunded according to the following fee schedule:
- YOUR DEPOSIT IS FULLY REFUNDABLE UP TO 30 DAYS BEFORE YOUR TOUR DATE.
- FROM 14-29 DAYS BEFORE YOUR TOUR DATE, A 50% REFUND IS AVAILABLE.
- FROM 7-13 DAYS BEFORE YOUR TOUR DATE, 25% IS REFUNDABLE.
- 0-6 DAYS BEFORE YOUR TOUR DATE, 0% IS REFUNDABLE.
- LATE ARRIVAL OR NO-SHOW: 0% IS REFUNDABLE.
PITAYA FOOD TOURS (also referred to below as Pitaya) requires cancellation notification no less than 24 hours before the tour, accepted by email or voice message. As we cannot always answer our phone (and time zone differences limit hours of the day that we are available to our clients living outside of Mexico), email is the best way to assure we receive your cancellation. Upon receiving your cancellation notice, Pitaya will send a reply verifying that we have received said notice. Your refund, when applicable, will be made to your credit card in due time. When possible, we will refund reasonable cancellations with only a $25 Cancellation fee.
Unsatisfied with your experience?
Every once in a while we receive suggestions from past guests. Most are only minor complaints (which we find reasonable and a valuable resource for improving our itineraries and better serving our guests!).
We do not want anyone who joins us to leave unsatisfied and we welcome your comments and suggestions and will make fair compensation if you are unsatisfied and alert us in person, by phone or by email. Please contact us directly before making any comments on websites! We strive to please our guests.
We don’t want anyone to leave with a “bad taste” in their mouth!
The staff of Pitaya Food Tours is not authorized to make any hotel arrangements or ground/air transportation reservations.
Health and Safety
Any guest with food allergies or intolerance is responsible for communicating this information in advance to Pitaya so we can best prepare your tastings. Pitaya takes every precaution to order said tastings through our venues. However, Pitaya cannot be held liable for indiscrepancies made by the venues we visit for tastings. Any guest with mortal food allergies is asked to carry proper medication with them. By reserving tickets with Pitaya, the guest agrees to carry proper medication at all times while in the company of Pitaya. By reserving tickets, guest agrees that Pitaya cannot be held liable for indiscrepancies made by the venues we visit for tastings.
Pitaya will not issue refunds or credits for unused services of a travel package, nor be liable if you miss flights or tour departures as a result of late check-ins.
If Pitaya Food Tours must cancel a tour
In case of circumstances beyond our control, Pitaya reserves the right to cancel or change any tours without any penalty. In such case, the client will be fully reimbursed for the cost of the services paid. Whenever possible, Pitaya will inform you in advance should any changes be necessary.
Pitaya does not assume responsibility for additional expenses that client(s) may incur due to a cancelled tour (such as flight or train reservations, hotels, museum reservations, and other incidentals.
Though children are welcome to join the group it is not free of charge. Our guides work extra to make it entertaining when children participate.
Babies: We recommend having a few of their favorite things (any toys and/or snacks they might need during the four hours you’ll be tasting around Guadalajara. Our only policy regarding small children is that parents are prepared and considerate of any other guests who might be taking the tour as well. (Quite honestly, we’ve always had great kids with great parents join us!). Children under 12 months join free.
Pitaya Food Tours values your trust. Protecting your privacy is one of our top priorities. We also appreciate and expect the same respect from our clients. Though still photography is allowed, any documenting or recording of tours and or services must have prior written permission. Any information shared by Pitaya Food Tours in writing, such as restaurant recommendations, recipes, and other trade secrets, shall not be photocopied or emailed to third parties by our clients. Our tours and services shall not be imitated, and our name shall not be used to label services or entities not provided and/or approved by Pitaya Food Tours.
What information is collected by Pitaya?
Terms of Service
Responsibilities and Tour Conditions for Pitaya Food Tours, also referred to as “the Operator”. Any person reserving or purchasing any Pitaya Food Tours tour accepts the condition that the Operator reserves to itself the exclusive right to change or cancel itineraries and other tour components if necessary, when necessary. Should this happen, Pitaya Food Tours will make every effort to offer alternate dates and/or programs. Times listed on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond the Operator’s control that prevent Pitaya Food Tours from operating as scheduled. Pitaya Food Tours expressly disclaims any liability for any damages that may be incurred for any changes, cancellations, or delays in any itinerary. Fluctuations of currency exchange rates can affect our listed prices. These rates may be changed when necessary without advance notice prior to deposit. For cancellation charges, fees, and refunds, please see our CANCELLATION / REFUND POLICY.
Pitaya Food Tours provides a service to travelers. Our service is a liaison between said travelers and local merchants, restaurants and other venues.
Pitaya Food Tours, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members.
Unless the term “guaranteed” is specifically stated in writing on your ticket, invoice, or reservation itinerary, the Pitaya Food Tours does not guarantee any of such suppliers’ scheduling, behavior or handling of personal effects.
Pitaya Food Tours shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social, or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the control of Pitaya Food Tours.
Damages & Personal Behavior of Guests
Travelers are responsible for themselves and are expected not to break or damage anything belonging to the venues visited on the tour. Anything broken by a guest due to negligence will require payment or replacement by said guest.
ANY GUEST WHO CONSUMES TOO MUCH ALCOHOL AND/OR BEHAVES IN A DISRUPTIVE MANOR (BOTHERING GUIDE AND/OR OTHER PARTICIPANTS) WILL BE ASKED TO LEAVE.
Pitaya Food Tours strongly recommends that you purchase travel insurance. Consult your travel agent or other travel broker for such insurance. Pitaya Food Tours does not offer, sell, nor resell travel insurance at this time.